To our wonderful Wynnum and surrounding community,

We want to sincerely thank you for the incredible patience and understanding you have shown us since opening our new store.

Unfortunately, during periods of heavy demand, we have been experiencing both network and POS system failures, which are causing unacceptable delays and preventing our team from providing the level of service we expect of ourselves — and that our customers deserve.

After careful consideration, we have made the difficult decision to temporarily close Costas Seafood Wynnum until these issues are resolved.

This is absolutely not the way we wanted to begin our journey in Wynnum, and we sincerely apologise to anyone who has experienced long waits or frustration while we have been working through these problems.

We also want to acknowledge our team. Many of our staff are young and relatively new to the industry, and they have been working under incredibly difficult circumstances. They have had to manage long queues, system failures and understandably frustrated customers, often without having the information or tools available to provide the updates and answers customers were quite reasonably asking for. When our systems were down, our team simply did not have access to the information needed to give accurate answers or timeframes. We understand how frustrating this was for our customers, but we ask that you please remember our staff were doing their best in a very challenging situation. We are incredibly proud of the way they continued to show up, work hard and support our customers under pressure.

We are taking the time to properly address these issues so that when we reopen, we can provide the fast, reliable and enjoyable experience you expect from Costas Seafood.

To everyone who has supported us, waited patiently, encouraged our team and given us a chance — thank you. We truly appreciate it.

We'll keep you updated and let you know as soon as we are ready to reopen.

Thank you for your patience, understanding and support, Wynnum.

— The Costas Seafood Team